FAQ

Frequently asked questions

Who makes the art?

Every piece is an original drawing by Bobby Kountz, also known as TheEarthHeARTist. The prints in this shop are reproduced from those originals.

How are the prints made?

Prints are made to order on thick, museum-quality matte paper (189 g/m²) using archival-quality printing. Each print is produced after you order, which keeps waste down and means nothing sits on a shelf.

What sizes are available?

Sizes are listed on each product page. Frames are not included.

Will the print match the colors on my screen?

Very close, but screens vary. Bobby's drawings are graphite on paper, so you'll see rich blacks and soft gray shading rather than bright color.

How long does an order take?

Orders are printed to order and shipped directly to you. Estimated delivery for U.S. addresses is about 5 to 7 days. See our Shipping page for details.

Can I change or cancel my order?

Orders go into production quickly, so please reach out through our Contact page as soon as possible if you need a change. We'll do our best, but we can't guarantee it once printing has started.

What if my order arrives damaged or misprinted?

We'll make it right with a free reprint or a refund. See our Shop Policies for how it works.

Do you offer custom or commissioned work?

Please get in touch through our Contact page and tell us what you have in mind.